The Goodwill return policy helps shoppers understand what items can be returned, exchanged, or marked as final sale. Policies may vary slightly by region, but most Goodwill stores follow the same basic rules. This simple guide explains the updated Goodwill return policy for 2025, including return time limits, receipt requirements, and non-returnable items.

What Is the Goodwill Return Policy?

Most Goodwill locations use the following return rules:

• Returns accepted within 7–14 days
• Original receipt required
• No cash refunds — only store credit or exchange
• Items must have original tags attached
• Some products are final sale

Since each Goodwill store operates independently, always check the return details on your receipt.

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Return Policy for Clothing and Household Items

Most Goodwill stores allow returns on:

• Clothing
• Shoes
• Books
• Home items
• Kitchen goods

Items must be in the same condition as purchased, with the receipt and tag intact.

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Goodwill Electronics Return Policy

Electronics may have special rules:

• Many electronics are sold AS-IS
• Some locations offer a 24-hour or 7-day testing period
• No returns on damaged or altered items

Always check the sticker before buying.

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Goodwill Furniture Return Policy

Furniture is usually:

• Final sale
• Non-returnable due to size, color, or condition
• Only returnable in rare cases if the store offers same-day reporting

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Items You Cannot Return at Goodwill

Goodwill does not accept returns on:

• Underwear or intimate wear
• Mattresses and bedding
• Seasonal or holiday items
• Clearance products
• Opened DVDs, CDs, or games
• AS-IS items

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Does Goodwill Offer Cash Refunds?

No. Goodwill does not give cash or card refunds. You will receive either:

• Store credit
• An exchange (if available)

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Goodwill Return Time Limit

Return periods vary:

• 7 days — most stores
• 14 days — some regions
• 24-hour return — certain electronics
• Final sale — marked items, furniture, holiday goods

Always keep the receipt.

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Returns Without a Receipt

Goodwill typically does not accept returns without a receipt.
Some stores may allow a same-day exchange if the item still has its tag.

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Goodwill Online Return Policy

Rules for online orders:

• Returns only if the item was not as described
• Claims must be filed within 7 days of delivery
• Buyer pays return shipping unless it’s Goodwill’s error
• Auction items are usually final sale

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Goodwill Return Policy FAQs

1. Can I return an item to Goodwill without a receipt?

No, Goodwill requires the original receipt for most returns.

2. Can you return electronics at Goodwill?

Some stores offer a 24-hour or 7-day return window, but many electronics are final sale.

3. Does Goodwill give cash refunds?

No, only exchanges or store credit.

4. Are Goodwill clothes returnable?

Yes, clothing is usually returnable within 7–14 days with tags and receipt.

5. Can you return furniture to Goodwill?

Most furniture is final sale.

6. What does AS-IS mean at Goodwill?

AS-IS items cannot be returned under any circumstances.